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TAKEDOWN & RIGHTS REQUESTS

Think an image of ours crosses a line?

SparkMyName generates images with AI for the customer who orders them, and screens every request against our Acceptable Use Policy. If, despite that, an image we made infringes a copyright or trademark you hold, or depicts you without your consent, tell us here. We act on valid notices promptly — typically within two business days — and we would rather replace a customer’s image than argue about it.

What we can act on

How to send a notice

Copyright, trademark and likeness requests are different legal processes. The form below covers all three because the first steps are the same for us: confirm receipt, find the image, act on it. Email our designated agent at support@sparkmyname.com with the subject line “Takedown notice”, or use the form below, which sends the same email. A notice under the U.S. Digital Millennium Copyright Act (17 U.S.C. §512(c)(3)) should include:

  1. Identification of the work or mark you say is infringed (a registration number, a link, or a copy).
  2. Identification of the SparkMyName image at issue — a URL where you saw it, and if you have it, the file name (our files are named by brand and kind, for example brand-name-logo-1.png).
  3. Your name, company (if any), mailing address, telephone number and email address.
  4. A statement that you have a good-faith belief the use is not authorized by the rights owner, its agent, or the law.
  5. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the rights owner or authorized to act for the owner.
  6. Your physical or electronic signature.

For a likeness or privacy request, items 1 and 5 become: a description of how the image depicts you, and a statement that you did not consent. We may ask for a form of identification that we will use only to confirm the request and then delete; we do not keep identification documents on file.

What happens next

We confirm receipt, locate the image in our storage, and if the notice is valid we remove it from the customer’s Studio and from our servers, notify the customer that a rights holder has objected (without sharing your contact details unless the law requires it), and generate a replacement for them at no charge. Where a name or logo is at issue we also add the mark to the screen so it is not generated again. We keep a record of every notice and outcome. If the customer sends a counter-notice under §512(g), we will forward it to you and follow the statutory process.

Counter-notices

If you are a customer whose image was removed and you believe the removal was a mistake or a misidentification, you may send a counter-notice to support@sparkmyname.com with the subject line “Counter-notice”. Under 17 U.S.C. §512(g) it should include: the file name or reference number of the removed image; a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification; your name, mailing address and telephone number; a statement that you consent to the jurisdiction of the federal district court for your address (or, if outside the United States, for any district in which SparkMyName may be found) and that you will accept service of process from the person who sent the original notice; and your physical or electronic signature. We forward a complete counter-notice to the original complainant. If they do not tell us within 10 business days that they have filed a court action, we may restore the material between 10 and 14 business days after receiving your counter-notice.

Repeat infringers

We keep a record of valid notices by customer account. A customer who receives more than one valid notice, or who deliberately tries to get around our screen to reproduce someone else’s work or mark, may have their Studio closed without refund, as our Terms and Acceptable Use Policy describe.

What we cannot do

We do not control what customers do with files after they download them; a valid notice to us removes the image from our service and, where a name or mark is at issue, adds it to the screen we run before generation. That screen is a list of words and patterns and is not perfect, so we cannot promise that nothing similar will ever be generated again; you may also need to contact the platform where you saw it published. We also cannot give you the customer’s identity without their consent or legal process. Knowingly false notices carry liability under §512(f); please only send one if you hold the right in question.

Send a notice

Designated agent for notices: VORREX IGNITE LLC, owner of SparkMyName™, support@sparkmyname.com. Our Content Credentials page explains the AI-generated label carried inside every image we make.