Help
Find an answer fast, or email a real person.
Quick answers
How long does it take?
Most are ready in under 10 minutes.
Where are my files?
Log in, open your brand, then tap My files.
How do I log in?
Your email, then a 6-digit code. No password.
How do credits work?
30 are included. A new design uses 3. Resizing and adding words are free.
Can I get a refund?
See our 7-day refund policy.
Download your brand filesGet your files from your Studio
Refunds7-day refund policy
Billing & receiptsPayments, receipts and pricing
Still need a hand?
Email our team and a real person will help — usually within one business day. Tell us your order email so we can find your brand fast.
Email ussupport@sparkmyname.com