Service status
What we check, live
- ● Website checking…
- ● Checkout & payment checking…
- ● Brand engine & Studio checking…
- ● Sign-in checking…
Order delivery and reminder emails: running normally.
Checks run when you open this page and again every minute. Brand delivery and email are watched from inside each order — if a kit is late, the confirmation email tells you exactly whom to write.
If something’s wrong
This page is our single source of truth during an incident. If you’re having trouble, check here first — we’ll post what’s affected, what we’re doing, and what you should do, with updates until it’s resolved.
Your work is safe either way: every Brand Identity Strategy is saved to your Studio and emailed to you, so a delay never means lost results.
Need help now?
Email support@sparkmyname.com — we read every message and aim to reply within one business day.
Incident history: none reported since launch. When something is wrong, it is posted here first.